Note: Refer to the How to reset the computer to start normally after clean boot troubleshooting section afterwards.The last remote play sofware from Sony for PS4 can be installed on a W7 PC This will help identify and eliminate software conflicts within your Windows 10 device. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.Īnd for us to make sure it's not being caused by a third-party application, we also recommend performing aĬlean boot. If you have to temporarily disable it to install other software, you should re-enable In most cases, you shouldn't disable your antivirus software. Note: Antivirus software can help protect your computer against viruses and other security threats. Visit your antivirus manufacturer's website. For information about how to turn off your antivirus software, we suggest that you Can you tell us if the issue also happens when you're trying to play any games on your computer other than Remote Play? Please see and verify.Īlso, can you tell us if you have a third-party anti-virus software installed in your computer? If you do, we suggest that you temporarily disable it and see if it helps. We appreciate you for providing us the above information, Allan.
I hope you or anyone can help me, because I bought the Surface for just this remote om perfect to this is a real shame as its all but unplayable/unusable. Reliable in the fact that it never changes that routine. The reason I said initially, 'it was like something was scanning in the background', was because of the timed nature of the stuttering, buttery smooth for 2 minutes then the stutter for 5 seconds, then buttery smooth for 2 mins then 5 seconds s I've also checked my video graphics driver, including with intels own tool, and its up to date.
The place i'm remotely playing on the surface has a 100 up and 100 down (tested aswell by me) connection, and my playstation at home is wired to a 200 down andġ5 up connection, so that rules out the slow connection. I tried uninstalling the app and re-installing it, still the same timed stutter.Īs I said, it was absolutely fine till a windows update installed itself, then came the problem. For us to isolate this, we advise that you set up the Remote Play application again and see if it Several factors such as slow Internet connection, video card driver compatibility, or a possible Remote Play application error could be causing this issue.
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